AI receptionist for physiotherapy clinics.

Help callers book, move an appointment and get answers to routine questions. Noted follows your clinic’s rules, with a clear handoff when someone needs your team.

Book a demo

Bella

Books a first appointment

Eric

Moves a follow-up

River

Answers a clinic question

Sarah

Takes an after-hours message

Trusted at front desks like these

Monday, 8:52.

The phone rings while someone is standing at the desk.

A patient checking in. Another paying for today’s session. Then the phone, again. Your team can only do one of these well at a time, and the caller still needs a next step.

Missed call

8:52

Missed call

8:54

Missed call

Caller wanted a first appointment

8:55

Answered isn’t the same

as booked.

A message that says “please call us back” is still an unfinished task. Noted takes a routine request all the way to a sample diary result, and only says “booked” once the diary has accepted it.

Noted identifies a first physiotherapy appointment at Riverside from the call transcript.

Offers approved times: sample Noted. screen

Confirms the details: sample Noted. screen

It books the way your clinic books.

Appointment types, lengths, practitioners and locations come from rules your clinic approves. Nothing is improvised on the call.

First visits are

45 minutes.

Follow-ups are 30. Never swapped to fit a gap.

First visits are

45 minutes.

Follow-ups are 30. Never swapped to fit a gap.

Follow-ups stay with their practitioner.

A change only with the caller’s agreement and your permission.

Follow-ups stay with their practitioner.

A change only with the caller’s agreement and your permission.

Exceptions belong to your team.

Fees and clinical questions go to a person.

Exceptions belong to your team.

Fees and clinical questions go to a person.

It knows when to stop

Anything it can’t answer from your approved information, and every decision that belongs to a person, goes to your team with a clear note. Never a guess, never a promise it can’t keep.

A routine booking

Noted. handles it

Same booking checks whether reception is in or not.

A routine booking

Noted. handles it

Same booking checks whether reception is in or not.

“Can I use the side entrance?”

Your team

Not in the approved information, so it asks reception rather than guess.

“Can I use the side entrance?”

Your team

Not in the approved information, so it asks reception rather than guess.

“Can you waive the fee?”

Your team

It can explain the policy. Only your staff can make an exception.

“Can you waive the fee?”

Your team

It can explain the policy. Only your staff can make an exception.

“Can I speak to someone?”

Your team

Tries reception straight away, or takes a callback request if nobody is free.

“Can I speak to someone?”

Your team

Tries reception straight away, or takes a callback request if nobody is free.

Note for reception

17:43

Confirm the correct entrance

“Can I use the side entrance for my appointment?”

Callback

Requested · details confirmed

No time promised to the caller

Appointment

No change made

Ready for reception to review

Note for reception

17:43

Confirm the correct entrance

“Can I use the side entrance for my appointment?”

Callback

Requested · details confirmed

No time promised to the caller

Appointment

No change made

Ready for reception to review

Hear every kind of call.

The easy ones and the awkward ones. Press play on any call to hear how it ends.

Booking

First appointment

Caller

“I’d like to book my first physio appointment.”

AI receptionist

Of course. Would you prefer Riverside or Northside?

0:00 / –:––

Booked

Voice · Bella

Booking

First appointment

Caller

“I’d like to book my first physio appointment.”

AI receptionist

Of course. Would you prefer Riverside or Northside?

0:00 / –:––

Booked

Voice · Bella

Change

Move a follow-up

Caller

“Could I move my follow-up with Maya?”

AI receptionist

Thanks for completing the verification. Is it Wednesday at 2 at Riverside?

0:00 / –:––

Moved

Voice · Eric

Change

Move a follow-up

Caller

“Could I move my follow-up with Maya?”

AI receptionist

Thanks for completing the verification. Is it Wednesday at 2 at Riverside?

0:00 / –:––

Moved

Voice · Eric

Question

Appointment lengths

Caller

“I’m looking at a first physio appointment. How long would I need?”

AI receptionist

An initial physiotherapy appointment is 45 minutes.

0:00 / –:––

Answered

Voice · River

Question

Appointment lengths

Caller

“I’m looking at a first physio appointment. How long would I need?”

AI receptionist

An initial physiotherapy appointment is 45 minutes.

0:00 / –:––

Answered

Voice · River

After hours

Message for reception

Caller

“My appointment letter mentions an entrance. Could someone check which one I should use?”

AI receptionist

I don’t have that detail confirmed. I can take a message for reception. Please leave out any health details.

0:00 / –:––

Note for the team

Voice · Sarah

After hours

Message for reception

Caller

“My appointment letter mentions an entrance. Could someone check which one I should use?”

AI receptionist

I don’t have that detail confirmed. I can take a message for reception. Please leave out any health details.

0:00 / –:––

Note for the team

Voice · Sarah

Policy

Late-change fee

Caller

“I cancelled late. Can you waive the fee?”

AI receptionist

Reception needs to review fee exceptions. I can’t waive or change a charge.

0:00 / –:––

Team decides

Voice · Bella

Policy

Late-change fee

Caller

“I cancelled late. Can you waive the fee?”

AI receptionist

Reception needs to review fee exceptions. I can’t waive or change a charge.

0:00 / –:––

Team decides

Voice · Bella

Clinical

Which appointment?

Caller

“I’m not sure which appointment would be suitable for me.”

AI receptionist

That needs advice from the clinic team. I can pass on your question, but I can’t assess symptoms or recommend treatment.

0:00 / –:––

Passed to a clinician

Voice · River

Clinical

Which appointment?

Caller

“I’m not sure which appointment would be suitable for me.”

AI receptionist

That needs advice from the clinic team. I can pass on your question, but I can’t assess symptoms or recommend treatment.

0:00 / –:––

Passed to a clinician

Voice · River

Answers in your caller’s language.

Pick a language to hear the greeting. The same rules, handoffs and booking checks apply in every one.

English · United States

“Hello, how can I help you today?”

Same voice, same rules, in the language your caller speaks.

English · United States

“Hello, how can I help you today?”

Same voice, same rules, in the language your caller speaks.

More room for the people in front of you.

When routine calls have somewhere to go, your team can stay with the patient in front of them, at the desk or on the plinth. Every caller still leaves with a next step.

Heard at the front desk.

What clinic teams want from the phone: callers who feel heard, bookings that fit, and handoffs that make sense.

“It’s made things so much easier, and I’m really glad I gave it a try.”

Fictional speaker · Sample testimonial

“One of the best decisions I made this year. It’s made a real difference.”

Fictional speaker · Sample testimonial

“Now it’s something I use every day, and I’d definitely recommend it.”

Fictional speaker · Sample testimonial

Start with the calls you miss.

Begin with overflow or after-hours cover. We check your phone setup and practice software with you first, and nothing goes live until your team has tested it.